Update - 17:00
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Patchs - Performance Issue Resolved Starting at 8am this morning we identified that Patchs was running slowly and in some cases not loading. After investigating the issue in detail we have implemented a fix to resolve the issue and normal performance should now be restored. While we previously reported a much higher volume of requests than usual post a Bank Holiday, Patchs was already prepared for this and it was not the direct cause of the issue. Instead, the higher than usual number of requests uncovered a performance bottleneck with a database query which had not been seen previously. We have now fixed the bottleneck and are checking for anything similar that could cause issues in future. We sincerely apologise for any inconvenience this may have caused and want to assure you that addressing these issues are our highest priority. We are committed to ensuring this does not recur and appreciate your patience as we continue to enhance Patchs. If you have any questions or are still experiencing issues, please do not hesitate to reply to this email. Kind regards |
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Your Patchs Health Team |
06th May 2025 – Technical issues
As of 8:30 this morning Alwoodley medical centre has been struggling to access the PATCHS system and the telephone system which has also affected the patients accessing this as well.
Both PATCHS and the phones are intermittent, unfortunately all callbacks are no longer accessible which if you have requested a callback we apologise as we cannot action them due to this error.
Once we have any further information regarding a fix to the issues, we are facing we shall update this page.
We thank you for your patience and understanding and being kind to the team when calling the surgery or visiting reception whilst we fix the access problems and deal with the patients we have already received and booked in appointments.
If you need urgent assistance, please contact 111, 111online or you can speak to the local pharmacies as they can assist with many conditions.
Vicky - Patient services manager.