Appointments

This page explains how we arrange our appointment system and how to make an appointment.

Appointments are available at a range of times; our aim is to offer a consultation with a health care professional when clinically necessary. Urgent cases are seen within 24 hours, but a doctor may wish to discuss the degree of urgency by telephone prior to booking the appointment. Please call as early as possible to request an urgent on-the-day appointment.

At present appointments can be booked up to 3 to 4 weeks in advance. You may specify a preference for a particular doctor, but this may mean you have to wait longer.

Routine appointments are for 10 minutes duration. Please ensure that separate appointments are made for each person needing to see the doctor/nurse/healthcare assistant.

The surgery provides a free text reminder service for appointments and health campaigns.

Please advise us if you do not wish to be contacted by text message. Equally if you do wish to use this service, please ensure we have your current mobile number.

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.

Extended opening hours

We work in partnership with neighbouring surgeries to offer increased access to primary care services. Our area ‘Hub’ is located at Rutland Lodge Medical Centre on Scott Hall Road. At present this mainly provides Saturday morning surgeries, but this is expected to expand over time.

Urgent appointments

If you feel that your problem is urgent we can fit you in to see a doctor on the same day. The receptionist may put you in touch with one of the doctors so that your condition can be assessed.

Telephone access (during office hours on 0113 393 0119)

To speak to a clinician for medical advice you can make a same day telephone appointment - please call before 11:00

Chaperone Policy

When you are seeing the doctor or nurse you may be offered a chaperone for certain examinations. This is in line with national guidance to support and protect us all, and relevant staff have been trained in this role. Any patient can request a chaperone; it will not affect their treatment. A doctor or nurse may request a chaperone but will always discuss this with you and you may, of course, refuse. If you would like to discuss the role of chaperones, please ask the doctor or nurse.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

If you have a dental problem

Unfortunately we are unable to help if you have a dental problem and so we will ask you to see your dentist. If you are looking for dental care the NHS Choices website can help you find a NHS dentist. For urgent Dental Care please call 111 for the NHS 111 service.

Click here to Book an appointment